Terms & Conditions

1. Who we are, and what this site is

Softico builds and licenses casino software for operators. This website is a live demonstration of that software. It is not, at the date above, a licensed gambling operation, and nothing on it should be read as an offer to gamble for real money in any jurisdiction where doing so requires a licence we do not hold.

"We", "us" and "Softico" mean the operating entity named at the foot of this page. "You" means the person who registers an account, and only that person. By registering, you accept these Terms, the Privacy Policy, the Responsible Gaming Policy, the AML & KYC Policy and — if you claim an offer — the Bonus Terms.

2. Operating mode

The platform runs in exactly one of three modes at any moment. The mode in force is shown in the site footer and is served by the API, not baked into the page, so it is always the truth for the environment you are on.

Demo only

No real money anywhere. Balances are play money, deposits and withdrawals are disabled, and games run in the provider demo namespace. Nothing you win has cash value.

Closed beta

A licence application has been filed and real-money flows are enabled for a named allowlist of internal testers only. Public sign-ups may be queued.

Public

Licensed operation. Real money for eligible players in permitted jurisdictions, subject to identity verification, geographic restrictions and responsible-gaming controls.

In demo-only and closed-beta modes we may reset, truncate or migrate play-money balances and game history at any time and without notice. Play-money balances are never redeemable.

3. Eligibility

To open or keep an account you must:

• be at least 18 years old, or 21 where your local law sets a higher minimum;
• have full legal capacity to enter into this agreement;
• not be resident in, or accessing the site from, a jurisdiction we exclude (see below);
• not be currently self-excluded from this platform, and not have had an account closed by us for a breach of these Terms;
• not be an employee, contractor or immediate family member of Softico, of a game supplier or of a payment provider we use, where that role gives access to non-public information about game outcomes.

We exclude, at minimum and regardless of operating mode: the United States, the United Kingdom, France, Spain, Italy, Belgium, the Netherlands, Germany, Australia, and any country subject to comprehensive international sanctions. The current list is enforced at the network edge; if you are blocked, that is why.

Using a VPN, proxy or any other means to disguise where you are is a material breach. Where we find it, we void the affected bets and may close the account.

4. Your account

• One account per person, per household, per device and per payment source. Duplicate accounts are closed and their balances may be forfeited.
• The information you give us must be accurate and kept up to date. We verify it before your first withdrawal.
• You are responsible for your credentials. Enable two-factor authentication — it is offered free, and it is the single most effective protection available to you.
• Anything done through your session is treated as done by you, unless you told us about a compromise before it happened.
• You may close your account at any time from account settings. Closure is not a substitute for self-exclusion; if your reason is gambling harm, use the self-exclusion tool instead, because it cannot be reversed by anyone.

5. Balances, deposits and withdrawals

We hold funds custodially, in cryptocurrency only. Every movement of value on your account is recorded as a double-entry ledger transaction — there is no path in the software by which a balance changes without a matching, auditable pair of entries. Amounts are held at 18 decimal places and displayed rounded; the ledger value governs.

• Deposits credit once the network confirms them to the depth we require for that asset. Sending an unsupported asset, or sending to an address after it has expired, may make recovery impossible.
• You bear network (gas) fees on the way in and on the way out. We show the fee before you confirm a withdrawal.
• Withdrawals require a verified identity and pass through a review queue. Routine payouts are approved promptly; larger or unusual ones are reviewed by a second person and may take longer.
• We do not pay interest on balances, and we do not offer credit. You cannot bet money you do not have.
• Your account is not a payment service or a savings vehicle. Depositing without a genuine intention to play is prohibited and is reported where the law requires it.

If an account is inactive for twelve consecutive months we will contact you at your registered address before treating the balance as dormant. Dormancy handling follows the rules of the licensing jurisdiction.

6. Games, fairness and settlement

All game logic is server-authoritative. Nothing your browser does determines an outcome, and a result already committed on the server stands even if your connection drops before you see it.

• Our in-house Originals are provably fair: each round is derived by HMAC-SHA256 from a server seed we commit to in advance, your client seed and a nonce. After the server seed is rotated and revealed you can reproduce every past round yourself on the public verification page.
• Third-party games run on the supplier’s own certified random number generator at the return-to-player percentage that supplier publishes. Their game rules apply inside the game window.
• A round is final once settled to the ledger. Where a round is voided — a supplier fault, a duplicate settlement, a demonstrable software defect — we reverse the stake and any win as a corrective ledger entry, never by silently editing a balance.
• Obvious error (a mispriced payout table, a malfunctioning game) voids the affected rounds. Malfunction voids all pays and plays.

7. Bonuses and promotions

Offers are optional, and each carries its own conditions in addition to the Bonus Terms. In short: bonus funds sit in a separate, non-withdrawable balance until their wagering requirement is met, your own money is staked before bonus money, and abuse — multi-accounting, low-risk wagering patterns designed to convert a bonus without exposure — voids the bonus and any winnings derived from it.

8. Responsible gaming

Deposit, loss, wager and session limits, reality checks, cooling-off periods and permanent self-exclusion are available from your account at all times and cost nothing. Tightening a limit takes effect immediately; loosening one waits twenty-four hours. Permanent self-exclusion cannot be reversed by you, by support, or by anyone else.

9. Prohibited conduct

You must not:

• open or control more than one account, or act on behalf of another person;
• use bots, scripts, automation or any tool that plays or places bets for you;
• collude with other players, or exploit a defect in a game or in our software instead of reporting it;
• use the platform to launder money, to move funds for someone else, or to evade sanctions or tax;
• attempt to gain unauthorised access to any part of our systems, or to test them without written permission;
• harass other players or our staff in chat or in support channels.

Where you find a genuine security defect, tell us before you use it. We do not pursue researchers who report in good faith and give us reasonable time to fix.

10. Suspension and closure

We may suspend an account, hold a withdrawal or close an account where we are required to by law, where verification fails, where we reasonably suspect fraud, collusion, laundering or a breach of these Terms, or where continuing would expose you or us to harm. Where we suspend, we tell you as much as the law lets us tell you, and we return any undisputed balance once the review closes.

Every such action is recorded in an append-only audit log with the reason and the person who took it.

11. Complaints and disputes

Write to support first — most disputes are a settlement or a verification question and are resolved in a day or two. If you are not satisfied, ask for the complaint to be escalated; we will give you a written final position. Where a licence is in force, that position tells you which independent body you can take the matter to next, and we co-operate with it.

Our records — the ledger, the round history, the audit log — are the primary evidence in any dispute. You can export your own transaction history at any time.

12. Availability, maintenance and liability

We aim for continuous availability but do not promise it. Maintenance windows are announced in-product; during maintenance, bets, deposits and withdrawals are refused rather than half-processed, and your balance is untouched.

To the extent the law allows, we are not liable for indirect or consequential loss, for loss caused by your own breach of these Terms, or for the acts of a third-party supplier beyond our control. Nothing here excludes liability for fraud, for death or personal injury caused by negligence, or for anything else that cannot lawfully be excluded.

13. Changes to these Terms

We update this document as the product and the licence position change. Material changes are notified by email and in-product before they take effect, and the date at the top of the page always reflects the version in force. Continuing to use the account after that date is acceptance; if you do not accept, close the account and withdraw your balance.

14. Contact

Support: support@softico.app. Commercial and licensing enquiries: sales@softico.app. Legal notices should be addressed to the operating entity named in the footer.