Help & support Answers first, then a human. 31 questions covering money in, money out, verification, bonuses, how our games prove themselves, and the controls that keep play in hand. If none of them fit, the form on this page reaches a person.
Deposits How long does a deposit take to arrive? Is there a minimum deposit? I sent the wrong coin, or used the wrong network. Withdrawals Why is my withdrawal still pending? What does a withdrawal cost? Can I withdraw bonus money? Verification (KYC) When do I have to verify my identity? What do you need from me? How long does verification take? My verification was rejected. Bonuses & promotions What does the locked balance mean? Which balance do my bets come out of? What happens if a bonus expires? Where do I enter a promo code? Provably fair What does “provably fair” actually mean? How do I check a round myself? When is the server seed revealed? Responsible gaming How do I set a deposit, loss or wager limit? Can I lock myself out for a while? What if I want to stop for good? What is the reality check? Where can I get independent help? Account & security How do I turn on two-factor authentication? I have lost my authenticator. How do I see where my account is signed in? How do I close my account?